At Creasium, we respect your right to control your personal data. This Data & Account Deletion policy explains how you can request the deletion of your account and associated personal data, in compliance with applicable privacy laws and app store requirements.
1. How to Request Deletion
You may request the deletion of your account and personal data at any time through the following methods:
- Via Email: Send an email to privacy@creasium.com with the subject line "Data Deletion Request". Please include the email address associated with your account or your account username to help us identify you.
- In-App Settings: Where available, navigate to the Settings or Profile section within the app, select "Account", and choose the "Delete Account" option. Follow the on-screen prompts to submit your request.
2. What Data Will Be Deleted
Upon verifying your request, we will delete the following data associated with your account:
- Account Information: Your username, email address, password, and profile details.
- Usage Data: Information about how you interact with our apps and services.
- Personal Preferences: Your saved settings, configurations, and application preferences.
- Content: User-generated content created or uploaded within our apps, except where retention is otherwise specified.
3. What Data May Be Retained (And Why)
While we will delete your primary account data, we may retain certain information for specific, legally permissible reasons, including:
- Transaction Records: We retain records of purchases and financial transactions to comply with accounting, tax, and legal obligations.
- Legal Requirements: We may retain data if it is necessary to comply with applicable laws, resolve disputes, or enforce our legal agreements and policies.
- Anonymized Data: We may retain aggregated and anonymized usage data that cannot be linked back to you, which we use for service improvement and analytics.
4. Timeline
We process data deletion requests promptly. Your account and associated data will be deleted within 30 days of receiving your verifiable request, barring any technical difficulties or legal retention requirements.
5. Confirmation
Once your account and personal data have been successfully deleted, we will send a confirmation email to the address provided in your request or associated with your account.
6. Consequences of Deletion
Please note that deleting your account is a permanent action. Once deleted, you will lose access to all your app progress, saved content, subscriptions, and purchases tied to the account. This action cannot be undone, and data cannot be recovered once the deletion process is complete.
7. Contact Information
If you have any questions or encounter issues while trying to delete your account, please reach out to us at:
Email: privacy@creasium.com
Address: [Company Address]
Jurisdiction: [Jurisdiction]